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MRL Consultings

Operations consulting · Hackensack, NJ

Build operations that support profitable growth

MRL Consultings helps executives strengthen operations, reduce waste, and build capacity for growth across medical devices, telecommunications, and logistics.

Free 30-minute call · English or Spanish

Portrait of Mauricio Rodriguez, CEO of MRL Consultings
Mauricio RodriguezCEO · 12+ years leading operations in medical devices and telecom

Track record of CEO Mauricio Rodriguez

12+Years in management
+30%Year-over-year revenue
16→108Employees, nationwide scale-up
95%On-time delivery rate
−18%Operating expenses
ClientsOrthodellUNETigoEMTELCOAcceso Internacional

Services

Where operations meet the bottom line

Focused engagements on the parts of the business that decide cost, service quality, and your capacity to grow.

Operations & Process Optimization

Identify bottlenecks, clarify accountability, and improve workflows so teams deliver consistent results with fewer wasted resources.

  • — Process and workflow assessment
  • — Performance measures and ownership
  • — Lean operating procedures

Supply Chain & Logistics

Align inventory, capacity, and distribution with demand. Build practical controls that improve delivery reliability and cut avoidable costs.

  • — Inventory and lead-time review
  • — Distribution capacity planning
  • — Delivery performance controls

Vendor Negotiation & Procurement

Bring structure to supplier decisions. Align commercial terms, service expectations, and purchasing with your operational priorities.

  • — Supplier performance assessment
  • — Contract negotiation preparation
  • — Procurement process review

Billing & Revenue Assurance

Find billing discrepancies, strengthen reconciliation, and close the gaps that put revenue or inventory value at risk.

  • — Billing accuracy assessment
  • — Invoice reconciliation controls
  • — Revenue leakage investigation

Customer Experience & Retention

Connect customer feedback to operational action. Improve issue resolution and service consistency by fixing underlying causes.

  • — Complaint root-cause analysis
  • — Escalation workflow design
  • — Retention and satisfaction measures

Growth & Market Expansion

Prepare operations for expansion by assessing capacity, partnerships, and execution needs before growth adds complexity.

  • — Expansion readiness assessment
  • — Partnership opportunity evaluation
  • — Operational growth roadmap

Track record

Experience behind the advice

Results Mauricio Rodriguez has delivered in medical devices and telecommunications. Pick a company to see the challenge, the approach and the numbers.

Scaling and streamlining a nationwide logistics operation

Challenge
Grow a nationwide logistics operation and enter new markets while keeping costs under control and fulfillment reliable.
Approach
Expanded staffing and driver capacity, opened a Chicago location, and led entry into international markets — backed by process improvements, staff training, and a customer feedback system.
Result
The operation grew from 16 to 108 employees, with lower operating costs, 98% order accuracy, and complaint responses in under 24 hours.
+150%Driver capacity
+30%Year-over-year revenue
+35%Global sales
95%On-time delivery
−18%Operating expenses
+20%Customer satisfaction

How we work

From diagnosis to results that stick

  1. 01

    Diagnose

    Examine workflows, performance data, and team input to pinpoint constraints and agree on the real problem.

  2. 02

    Design

    Define practical improvements, clear ownership, and measures tied to your business priorities.

  3. 03

    Implement

    Work alongside your team to put changes into practice and remove execution barriers.

  4. 04

    Sustain

    Set review routines and operating controls so your team keeps the gains.

MRL Consultings
Based in
Hackensack, NJ
Experience
12+ years in management
Languages
English & Spanish
Education
B.S. Computer Science
“Good operations make accountability clear and improvement part of everyday work.”
— Mauricio Rodriguez, CEO

About

Operational experience. Practical judgment.

Mauricio Rodriguez founded MRL Consultings, a boutique operations consulting firm in Hackensack, NJ. He brings 12+ years of management experience in medical devices and telecommunications, including his role as COO at Orthodell and leadership roles at UNE-Tigo. His work spans nationwide logistics, billing accuracy, cost control, customer service, and market expansion — always anchored in clear accountability and measurable performance.

Fluent in English & SpanishLean operationsData-driven decisions
  1. CEO · MRL ConsultingsHackensack, NJ
  2. Chief Operating Officer · Orthodell, Inc.New Jersey, USA
  3. Billing Lead, Help Desk Supervisor & Corporate Support · UNE-TigoColombia · support centers across three regions
  4. EDUCATIONB.S. Computer Science · Universidad Católica de PereiraPlus Systems Development Technologist diploma

Industries

Sectors we know from the inside

Medical Devices

Strengthen distribution, inventory discipline, and service reliability for demanding, regulated operations.

Telecommunications

Improve billing controls, support workflows, and customer retention across complex service operations.

Logistics & Distribution

Align staffing, inventory, and delivery capacity to improve fulfillment and support growth.

FAQ

Common questions

What engagement models are available?

Engagements can be an operational assessment, a defined improvement project, or ongoing advisory support. Scope is shaped around your priorities and internal capacity.

What size companies do you work with?

Mid-size companies whose growth, operating complexity, or performance gaps call for more structure and hands-on execution support.

Can you support bilingual teams and Latin American operations?

Yes. Mauricio is fluent in English and Spanish, with professional experience in both the United States and Colombia, so work can run with bilingual teams and Latin American partners.

How soon can we expect results?

It depends on the problem, data availability, and implementation capacity. The assessment separates quick wins from longer-term changes, with milestones agreed up front.

What happens during the first consultation?

We discuss your operational challenges, priorities, and constraints. The call shows whether there is a fit and what a useful next step would look like.

Build a stronger operating foundation

Book a free 30-minute consultation to discuss the challenges affecting your costs, service, and ability to grow.

or write to mrodriguez@mrlconsultings.com

Prefer to write? Send a message

We reply within one business day.